Driving ROI with Data-Driven Platform Rationalisation
About this Project
- Client: Fortune 500 life sciences leader, serving labs and healthcare in 150+ countries.
- Industry: Global Science Services
- Focus Area: Digital Product ROI & Rationalisation
The Challenge
Our client, a global leader in scientific services, had invested in a diverse portfolio of SaaS platforms for Procurement (P2P), Accounts Payable (AP), Order-to-Cash (O2C), and more. With significant capital and resources committed, leadership faced a critical challenge: how to accurately measure the return on these investments.
Leadership faced critical questions:
- Which platforms were truly being used as intended?
- Were the promised efficiencies and cost savings being realized?
- Was there overlap and redundancy in the toolset?
- Could the company justify continued spending on every platform—or was it time to rationalize and optimise?
A lack of visibility risked continued investment in low-value tools, missed opportunities for cost savings, and a fragmented digital environment. They needed a fact-based approach, moving beyond assumptions to confirm the tangible ROI of each platform.
Why FUTUROOT?
Traditional methods—user surveys, manual audits, consultant-driven assessments—were too subjective and incomplete. Our client required objective, system-level insights into digital platform usage and outcomes.
FUTUROOT delivered exactly that through a system-agnostic process mining approach, connecting directly to event logs across all SaaS platforms. This enabled them to:
- Track actual usage of each digital tool
- Conduct quantifiable ROI analysis
- Confirm the real impact of digital investments on P2P, AP, and O2C processes
Our Approach: Anchored in Data, Not Assumptions
Using FUTUROOT’s advanced toolset, the client gained a transparent understanding of their ERP landscape:
Variant Explorer and Process Explorer
Mapped process variations across SaaS platforms, showing how identical processes like procure-to-pay were executed and providing clear metrics on usage, costs, and adoption.
FR Analytics
Established measurable success metrics for each platform. Created KPI-based ROI dashboards to quantify both current performance and improvement potential.
Business Case Management
Assessed ROI across all platforms. Flagged underutilized tools for rationalization. Outlined a roadmap for optimising the digital portfolio and retiring low-value systems.
Business Inputs
Integrated SaaS licensing and cost data. Directly correlated usage with financial investment. Created a transparent link between adoption and expenditure.
Business Outcomes Delivered
FUTUROOT transformed what could have been a fragmented, assumption-driven process into a clear, evidence-backed set of actionable outcomes:
Active Usage and Transparent ROI Insights
Leaders gained clear visibility into platform performance, revealing that only 58% of OCR features were used and highlighting low-value modules for removal.
Annual Savings and
Optimized Digital Investments
Redundant systems were consolidated, saving $1.2M annually by retiring non-essential CRM add-ons and duplicate tools.
Adoption Rate and
Stronger System Utilization
Adoption of critical platforms rose sharply, while procurement automation increased to 70% of POs processed straight-through.
Faster Cycles and
Operational Efficiency Gains
Invoice processing time halved from 14 to 7 days, and OCR errors dropped by 40%, saving 2,500 manual hours each year.
ROI Uplift and
Improved Platform Performance
Clear ROI tracking enabled better investment focus — the OCR platform achieved 2.5x ROI, driving overall digital ROI up by 1.8x.
“FUTUROOT gave us the definitive data we needed to move from gut-feel to fact-based decisions on our digital investments. We finally have a clear picture of what’s working and what’s not.”
Client Leadership Feedback