Standardising Global Operations with Data-Driven Process Intelligence
About this Project
- Client: A global top-10 brewer from Turkey, spanning Europe, Central Asia, and the Middle East
- Industry: Beverages (Multinational FMCG)
- Focus Area: Global Process Benchmarking & Standardization Across Countries (P2P, AP, O2C)
The Challenge: Inconsistent Ways of Working Across Borders
As a leading beverage group with operations in multiple countries faced a challenge common to global enterprises: inconsistency and lack of transparency between headquarters (HQ) and local operations. Each country had developed its own approach to Procure-to-Pay (P2P), Accounts Payable (AP), and Order-to-Cash (O2C).
Leadership needed clarity on key questions:
- Are local teams executing HQ’s standardised process, or are deviations common?
- Which countries demonstrate higher efficiency, and what are they doing differently?
- Where do compliance risks, inefficiencies, and bottlenecks remain hidden?
- How can best practices be identified, validated, and scaled company-wide?
Without a data-driven, objective view into these processes, our client risked inefficiency, inconsistent compliance, and missed opportunities for collaboration across borders.
Why FUTUROOT?
Earlier attempts at benchmarking relied on anecdotal input and static reports, which lacked rigour and depth. The client required a platform that could:
Leadership needed clarity on key questions:
- Connect directly to operational data across all territories and systems.
- Provide real-time, quantitative comparisons of process performance by geography.
- Benchmark each country’s execution objectively against HQ’s “golden standard.”
- Surface best practices and deviations instantly to guide improvement.
FUTUROOT offered process mining and analytics tools purpose-built for this challenge, enabling a rigorous, scalable, and transparent approach to global process harmonisation.
Our Approach:
Using FUTUROOT’ we did:
Dimension-Based Benchmarking
By connecting to data sources across all countries, FUTUROOT mapped end-to-end P2P, AP, and O2C processes per market, providing clear comparisons of cycle times, throughput, automation rates, and process variants. Global dashboards offered instant scorecards of efficiency and standardisation, allowing teams to focus improvement where it mattered most. As a result, PO creation cycle times dropped from 9.2 days to 5.8, as markets adopted proven best practices and harmonised their ways of working.
Conformance Checking
FUTUROOT’s visual overlays and KPI comparisons highlighted top-performing geographies and surfaced local innovations worth scaling such as streamlined approval flows and higher automation rates. Side-by-side process views enabled knowledge transfer and rapid rollout of the most effective variants across the network.
Standardised KPI Management
A single global dashboard was introduced to define, monitor, and track KPIs—creating one language of performance and replacing subjective reporting with hard data. Core metrics included Average P2P Cycle Time, Touchless Invoice Rate, and On-Time Delivery %. This unified view drove immediate impact: invoice processing deviations fell from 30% to 12% across subsidiaries, reinforcing global consistency and accountability..
Best Practice Identification
Headquarters’ ideal process model was loaded into the platform to run automated checks against real-world execution. Deviations were flagged instantly, producing conformance scores and violation metrics for each country. This data replaced anecdotal debate with factual compliance measurement—raising process conformance from 78% to 92% in Poland and from 85% to 95% in Turkey after standardisation.
Cross-country Standardisation Index
By closing performance gaps between subsidiaries, variance in OTC order-fulfilment lead times fell by 40%—delivering a more consistent and predictable customer experience across markets.
Workforce Analytics
Resource utilisation was analysed to expose workload imbalances, bottlenecks, and opportunities for targeted training or redeployment. Automation readiness assessments revealed that 30% of AP transactions could be automated, unlocking projected annual savings of €1.2 million and freeing teams for higher-value work.
Business Outcomes Delivered
FUTUROOT transformed a fragmented, inconsistent global operation into a unified, evidence-based performance improvement journey — driving measurable efficiency, compliance, and collaboration across regions.
Higher Global Process Conformance
Standardized operations improved alignment with global best practices, strengthening overall process reliability.
Faster Cycles and
Reduced PO Lead Times
Cycle times for PO creation and approval shortened significantly, improving procurement efficiency across regions.
Fewer Exceptions and
Improved Invoice Accuracy
Fewer invoice discrepancies reduced rework and enhanced compliance within the Accounts Payable process.
Variance Reduction
and Consistent O2C Fulfilment
Variance in O2C lead times across subsidiaries dropped sharply, enabling consistent global service levels.
“FUTUROOT gave us the transparency we needed to make a confident
ERP decision. Instead of opinions, we had the facts in front of us — fast.”
Leadership Feedback