Order-to-Cash
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From Reactive to Proactive: O2C Control
Order-to-Cash (O2C) is not simply the path from order to payment. It is the engine that turns commercial commitments into revenue. When it runs smoothly, cash flows faster, margins stay strong, and trust grows. When it doesn’t, it silently constrains growth.
For the CFO’s office, O2C issues appear as numbers: DSO creep, write-offs, compliance flags. On the ground, they are human and operational realities. Our experience shows that the same root problems repeat.
Why FUTUROOT Belongs in Your O2C Toolkit
Traditional O2C oversight is backward-looking; reports tell you what happened long after the financial impact has landed. FUTUROOT is different: it shows you why, and it shows you now.
FUTUROOT is designed with the very best and latest in Process Mining technology to enable O2C to function at its peak. It helps you prioritise financial value, drive immediate action, and detect deviations as they happen by focusing on where change creates the most value.
This is what makes it different:
- Focus on impact first: We prioritise the issues that truly drive results
- Automate high-frequency fixes: We help you stop firefighting and start improving.
- Give every team the same live truth: We align Finance, Sales, and Operations around the same facts.
The result: Measurable KPI improvement, quarter after quarter, with less operational noise and more predictable financial outcomes.
How FUTUROOT Creates Impact for the CFO’s Office:
A CFO’s office can track hundreds of metrics, but only a few truly change outcomes. In our experience, focusing on these cuts through the noise and keeps action tied to impact:
Order Processing Time
The speed from order receipt to confirmation; short cycles improve customer satisfaction and accelerate the path to billing.
SLA Breach Rate
Percentage of orders or deliveries missing committed deadlines. Reliability ensures commitments made in order fulfillment are met in practice.
Invoice Processing Time
Duration from product delivery to invoice generation. Determines how fast revenue becomes cash.
Dispute Resolution Time
The time taken to resolve invoice or delivery-related disputes. The speed at which both cash and trust are recovered.
Days Sales Outstanding (DSO)
Average number of days to collect receivables. The ultimate measure of how efficiently the organisation converts demand into liquidity. Every day reduced is cash freed.
FUTUROOT in Action
| Process Area | Key Actions | KPI Impact |
|---|---|---|
| Order Management | Detect blocked/delayed orders due to credit holds, pricing errors, or missing data. Surface high-value orders at risk. | Order Processing Time: Reduces cycle time and improves customer satisfaction. SLA Breach Rate: Accelerates demand-to-revenue and protects reliability. |
| Delivery & Fulfillment | Identify partial shipments, missed SLAs, and bottlenecks. Pinpoint delays affecting billing and cash collection. | SLA Breach Rate: Prevents invoicing delays and trust erosion. |
| Billing & Invoicing | Prevent mismatches, tax errors, and missing PO references. Use AI to reduce manual intervention and speed up invoice readiness. | Invoice Processing Time: Shortens the duration from delivery to invoice, starting the cash clock sooner. |
| Accounts Receivable | Prioritise overdue invoices by value and risk. Track dispute resolution, automate follow-ups, reduce aging balances. | Dispute Resolution Time: Recovers cash and trust faster. Days Sales Outstanding (DSO): The ultimate measure of liquidity efficiency. |
| Cash Application | Improve matching accuracy with AI-driven suggestions. Minimise unapplied/mis-posted cash for real-time ledger accuracy. | DSO: Lowers this key metric and enables better decisions and reporting. |
Related Resources
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